Shipping & Return
At Nova Store, we strive to provide a seamless shopping experience. This policy explains our shipping process and return guidelines.
1. Shipping Policy
Order Processing
- Orders are processed within [Insert timeframe, e.g., 1-3 business days] after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Times
- Standard Shipping: [Insert estimated delivery timeframe, e.g., 5-7 business days].
- Expedited Shipping: [Insert estimated delivery timeframe, e.g., 2-3 business days], available at an additional cost.
- Delivery times are estimates and may vary due to factors beyond our control, such as weather or carrier delays.
Shipping Costs
- Shipping fees are calculated based on the weight, dimensions, and destination of the package.
- Free shipping is available on orders over [Insert amount, e.g., $50], where applicable.
International Shipping
- We ship to select international destinations. Customs duties, taxes, or other fees may apply and are the customer’s responsibility.
- Delivery times for international orders vary based on location and customs processing.
Order Tracking
- Once your order ships, you will receive a confirmation email with tracking information.
Undeliverable Packages
- If a package is returned to us due to an incorrect address or failure to collect, the customer will be responsible for additional shipping costs.
2. Return Policy
Eligibility for Returns
- Returns are accepted within [Insert timeframe, e.g., 30 days] of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Non-returnable items include:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
Return Process
- Contact us at business@novastorellc.com to initiate a return. Provide your order number and details of the item(s) you wish to return.
- Once approved, you will receive instructions on how to ship the item(s) back.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
- Once the returned item is received and inspected, we will process your refund.
- Refunds will be issued to the original payment method within [Insert timeframe, e.g., 7-10 business days].
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
- Exchanges are processed as new orders. Please initiate a return for the original item and place a new order for the replacement.
3. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within [Insert timeframe, e.g., 7 days] of receiving the item at business@novastorellc.com.
- Provide photos of the damaged product and packaging for verification.
- We will arrange for a replacement, repair, or refund at no additional cost.
4. Contact Us
For questions or assistance regarding shipping or returns, please reach out:
- Email: business@novastorellc.com
- Phone: +1 (703) 459-8106
- Address: 7477 Fountain Head Dr, Annandale, VA 22003